Vscan scan-failed错误

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适用场景

Symantec保护引擎8.0 (20220702.2)(执行引擎)
ONTAP AV连接器
ONTAP 9

问题描述

在ONTAP中、 vscan show-events 列出 scan-failed 带有扫描引擎状态代码 333300001 (VSENGINE INTERNAL_ERROR)的事件类型

::*> vscan show-events -vserver xxxxx (vserver vscan show-events) Vserver Node Server Event Type Event Time ----------- --------------- --------------- ----------------- ----------------- xxxxx node-01 xxx.xxx.xxx.xxx scan-failed 7/14/2022 14:28:58 xxxxx node-01 xxx.xxx.xxx.xxx scan-failed 7/14/2022 14:28:56 xxxxx node-01 xxx.xxx.xxx.xxx scan-failed 7/14/2022 14:28:55 ::*> vscan show-events -vserver xxxxx -instance [...] Event Type: scan-failed File Path: pathtofile Vscanner Vendor: symantec protection engine Vscanner Version: 20220702.2 Server Disconnect Reason: - Vserver LIF Used for Connection: xxx.xxx.xxx.xxx Scan Engine Status Code: 333300001 Consecutive Occurrence Count: 1

事件日志：

Sat Jul 09 11:05:22 CEST 2022, The Symantec Protection Engine has encountered a scan error Event Severity Level : Error Scanner : Generic Result ID : 6 File name : pathtofile Scan Duration (sec) : 0.016 Connect Duration (sec) : 0.078 Symantec Protection Engine IP address : ipaddress Symantec Protection Engine Port number : 0 Uptime (in seconds) : 516708 Date/time of event(with millisec) : 1657357522173 Symantec Protection Engine Host Name : hostname