磁盘故障- AutoSupport消息

适用场景

• ONTAP 9
• CallHome.dsk.fault
• callhome.carrier.fault
• callhome.dsk.noio
• disk /aggr01/plex

• HA Group Notification from ClusterA-01 (DISKS FAILED IN CARRIER Shelf 0, Bay 3, Model [], Carrier []) WARNING
• HA Group Notification from ClusterA-01 (DISK FAILED Shelf 22, Bay 11, Model [], S/N []) ERROR
• HA Group Notification from ClusterA-01 (DISK NOT RESPONDING) ERROR
• HA Group Notification from ClusterA-01 (DISK NOT SPINNING) ERROR
• HA Group Notification from ClusterA-01 (FILESYSTEM DISK FAILED Shelf 44, Bay 7, Model [], S/N []) ERROR
• HA Group Notification from ClusterA-01 (FILESYSTEM DISK NOT RESPONDING) WARNING
• HA Group Notification from ClusterA-01 (SPARE DISK FAILED Shelf 17, Bay 8, Model [], S/N []) ERROR
• HA Group Notification from ClusterA-01 (SPARE DISK NOT RESPONDING) ERROR

事件摘要

磁盘驱动器发生故障时会出现此消息。

[node1: config_thread: callhome.dsk.fault:error]: Call home for DISK FAILED Shelf 1, Bay 1, Model [X###_######], S/N [#####]

验证

20.9 : NETAPP X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx) 20.10: NETAPP X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx) (Failed) 20.11: NETAPP X425_STBTE1T2A10 NA02 1142.3GB 520B/sect (W4023xxx)

Broken disks RAID Disk Device HA SHELF BAY CHAN Pool Type RPM Used (MB/blks) Phys (MB/blks) --------- ------ ------------- ---- ---- ---- ----- -------------- -------------- failed 0d.20.10 0d 20 10 SA:B 0 SAS 10000 1142352/2339537408 1144641/2344225968

 ::>storagediskshow -broken Original Owner: node1 Checksum Compatibility: block Drawer Usable Physical Disk Outage Reason HA Shelf Bay /Slot Chan Pool Type RPM Size Size --------------- ------------- --- ----- --- ------ ---- ------ ----- ------ -------- -------- 4.22.42 failed 2a 22 42 4/6 A FAILED FSAS 7200 8.89TB 8.91TB

解决方法

• ONTAP系统的驱动器更换流程 

追加信息

• 如何在更换之前确定故障磁盘？
• 如何更换缺失的商品退货标签？
• 关于部件退回和更换- NetApp 支持站点