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控制器接管失败—AutoSupport 消息

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Knowledge Base guidance

This article may include metadata, visibility, validation state, and related support guidance.

适用场景

  • ONTAP 9
  • 来自NetApp01的HA组通知(控制器接管失败)警报

事件摘要

如果未成功接管集群配对节点、则会显示此消息。

  • 节点可能会关闭而不进行接管、从而可能导致数据中断。
  • 此AutoSupport 消息的原因可能有多种。

验证

命令行

以确定节点运行的当前状态  storage failover show

NetApp-2::> storage failover show
                Takeover
Node       Partner     Possible State Description
-------------- -------------- -------- -------------------------------------
NetApp-2a    NetApp-2b    -     Unknown
NetApp-2b    NetApp-2a    false   Waiting for NetApp-2a, Takeover
                    is not possible: Reason will be displayed here

事件日志
  • event log show -severity * -message-name callhome*

[Node Name: cf_giveback: callhome.sfo.takeover.failed:alert]: Call home for CONTROLLER TAKEOVER FAILED

  • storage failover show -node node01 -fields possible 确定节点是否符合接管条件

node         possible
------------ --------
Node01       false

解决方法

如果出现服务中断、请联系NetApp全球支持部门以获得即时帮助