在固件升级期间、A400/FAS8300/FAS8700 BMC脱机

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Knowledge Base guidance

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适用场景

AFF-A400
FAS8300
FAS8700
BMC FW (固件)版本13.6P1或更早版本

问题描述

在BMC固件升级期间(需要重新启动BMC)、它可能会挂起、从而可能导致ONTAP 关闭事件。
当BMC挂起时、BMC网络和节点的远程控制台访问都将丢失、需要物理控制台访问权限才能重新启动BMC。

示例：

7/15/2022 14:38:25  nodename     NFORMATIONAL sp.heartbeat.resumed: Received IPMI heartbeat from the Service Processor (SP).
 7/15/2022 14:37:45  nodename     NOTICE        callhome.sp.hbt.missed: Call home for SP HBT MISSED
 7/15/2022 14:37:45  nodename     ERROR         sp.heartbeat.stopped: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
 7/15/2022 14:32:00  nodename     ALERT         hm.alert.raised: Alert Id = SPAutoUpgradeFailedMajorAlert , Alerting Resource = SP Upgrade raised by monitor controller
 7/15/2022 14:27:54  nodename     ERROR         sp.servprocd.upd.error: SP update error: SP firmware update failure has been detected.
 7/15/2022 14:27:54  nodename     DEBUG         sp.servprocd.upd.unexpt.evts: reason="BMC update - Update has timed out. Last status code (8)"
 7/15/2022 14:26:01  nodename     ERROR         sp.heartbeat.stopped: Have not received a IPMI heartbeat from the Service Processor (SP) in last 600 seconds.
 7/15/2022 14:12:54  nodename     DEBUG         sp.servprocd.upd.evts: reason="SP Firmware network update from 13.5 to 13.6P1 has been triggered."