在MCC切换后、Commvaults备份失败

最后更新
另存为PDF

Knowledge Base guidance

This article may include metadata, visibility, validation state, and related support guidance.

适用场景

ONTAP 9
CommvaultIntelliSnap 备份

问题描述

在MCC切换后、Commvault"无法连接到NetApp存储。
在NetApp存储上未从Commvaultserver收到启动备份的API请求。
CommVault服务器上出现以下错误。

ERROR:

Detected Criteria: Job Failed

Failure Reason: Failed to prepare snapshot. : [Failed to determine volume and path info. Error[0xEDDD0001:{CvNetAppArrayOps::determineVolumeAndPath(365)/Int.1.0x1-Connection failed. Error[]}]]