临时出现"ASUP.aods.respons.timeout "错误

适用场景

• AutoSupport OnDemand
• ONTAP 9
• Cloud Volumes ONTAP
• 所有FAS / AFF / ASA系统

问题描述

• EMS日志 偶尔会报告所有节点或一个节点出现以下错误：

Mon May 15 23:58:33 +0900 [node1: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue May 16 00:32:57 +0900 [node2: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.

• 使用以下命令检查状态时、 可能会 在代理中发现超时错误：

::> autosupport check show-details -check-type ondemand-server
Category: on-demand
      Component: ondemand-server
       Status: failed
       Detail: AutoSupport OnDemand connectivity check failed for destination: https://support.netapp.com/aods/asupmessage via proxy - <proxy name>. Error: Timeout was reached when connecting to the server - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you have network connectivity Node: <node name>

• 但是、通过稍后的检查、超时错误将自行解决：

::> autosupport check show-details -check-type ondemand-server
Node: <node name>

Category: on-demand
      Component: ondemand-server
       Status: ok
       Detail: Successfully connected to:
           https://support.netapp.com/aods/asupmessage.

• 可以成功接收所有类型的AutoSuport日志(每日、每周甚至用户触发的日志)。