Commvault IntelliSnap硬件快照失败

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适用场景

Commvault 11 SP20.128 IntelliSnap
ONTAP 9
VMware ESXi 7.0
FC
ZAPI

问题描述

在 snapshot-multicreatesnapshot-delete 发生意外事件之前、Commvault通过ZAPI发送和接收API调用、如 audit-mlog-txt.gz ASUP中所述：

[kern_audit:info:2446] 8503e8000da8260c :: ontapclustername:ontapi :: clientip:51614 :: svmname:groupname\username :: <netapp nmsdk_language="C" nmsdk_platform="Windows Server 2019 Standard AMD64" version="1.7" xmlns="http://www.netapp.com/filer/admin" nmsdk_version="9.6" vfiler="svmname"><snapshot-multicreate><cleanup>true</cleanup><snapshot>SP_2_1228076_1673224433</snapshot><volume-names><volume-name>volume05</volume-name><volume-name>volume07</volume-name>...

[kern_audit:info:2446] 8503e8000daee022 :: ontapclustername:ontapi :: clientip:51614  :: svmname:groupname\username :: <netapp nmsdk_language="C" nmsdk_platform="Windows Server 2019 Standard AMD64" version="1.7" xmlns="http://www.netapp.com/filer/admin" nmsdk_version="9.6" vfiler="svmname"><snapshot-delete><snapshot>SP_2_1228076_1673224433</snapshot><volume>volume05</volume></snapshot-delete></netapp>...

直到Commvault客户端登录 vsbkp.log其：

2392 3ee4 01/10 22:01:55 1229025 CVMWareInfo::_GetVolumeList() - Disk Standard Inquiry Type is Empty. Please check the ESX-server storage connection and try again after a vCenter Refresh operation on the relevant Storage Adapter.
 2392 3ee4 01/10 22:01:55 1229025 CVMWareInfo::PreSnap() - _GetVolumeList FAILED
 392 3ee4 01/10 22:01:55 1229025 VSBkpSnapController::InitSnapBackup() - PreSnap failed!!
 2392 3ee4 01/10 22:01:55 1229025 CheckVMInfoError() - Error with vol snap info
 2392 3ee4 01/10 22:01:55 1229025 CheckVMInfoError() - VM [vmname] Error with vol snap info.

ONTAP EMS中或 audit-mlog-txt.gz 中的时间戳周围不会记录任何相关错误 vsbkp.log

从同一客户端IP和组/用户名：
- snapshot-multicreate未收到任何请求
- 但snapshot-delete 仍会收到请求、确认网络基础架构中没有问题描述