ONTAP升级后、AutoSupport无法交付
Knowledge Base guidance
This article may include metadata, visibility, validation state, and related support guidance.
适用场景
- ONTAP 9
- AutoSupport
问题描述
- 从命令行测试连接：
::> autosupport check show-details Node: Node_name Category: http-https Component: http-put-destination Status: failed Detail: HTTP/S PUT connectivity check failed for destination: https://support.netapp.com/put/AsupPut/. Error: Could not resolve host - 'support.netapp.com' Corrective Action: Use "dns check" command to check DNS connection
- DNS状态为已关闭：
::> dns check -vserver xxx Name Server Vserver Name Server Status Status Details ------------- --------------- ------------ -------------------------- xxx 1.2.3.4 down Operation timed out. xxx 1.2.3.4 down Operation timed out. 2 entries were displayed.
- 管理和集群间LIF位于同一子网上：
::> route show-lifs Vserver: cl-Tu Destination Gateway Logical Interfaces ---------------------- ---------------------- ------------------------------ 0.0.0.0/0 1.2.4.5 Node01_icl, Node01_mgmt, Node02_icl, Node02_mgmt, cluster_mgmt