AutoSupport 数据未反映到Active IQ
This article may include metadata, visibility, validation state, and related support guidance.
适用场景
ONTAP 9
问题描述
- AutoSupport 在两个节点上均出现故障、并具有HTTPS连接问题描述 ：
::> system node autosupport check show-details -node node_name-01
Node: node_name-01
Category: http- https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/. Error: Timeout
was reached when connecting to the server -
'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
...
::> system node autosupport check show-details -node node_name-02
Node: node_name-02
Category: http- https
Component: http-put-destination
Status: failed
Detail: HTTP/S PUT connectivity check failed for destination:
https://support.netapp.com/put/AsupPut/. Error: Timeout
was reached when connecting to the server -
'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
Component: http-post-destination
Status: failed
Detail: HTTP/S POST connectivity check failed for destination:
https://support.netapp.com/asupprod/post/1.0/postAsup.
Error: Timeout was reached when connecting to the server
- 'support.netapp.com'
Corrective Action: Possible network configuration issue. Ensure that you
have network connectivity
...
- AutoSupport 日志记录错误：
::> system node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log
...
Wed Jul 20 2022 15:43:39 +00:00 Failed to connect to support.netapp.com port 443: Operation timed out