AutoSupport 未发送到 NetApp

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适用场景

ONTAP 9
AutoSupport

问题描述

AutoSupport未上传到NetApp。
Active IQ中不显示与AutoSupport相关的数据
查看 notifyd 日志可发现AutoSupport正在发送到NetApp、并且没有任何错误。
查看 autosupport history show 以确认AutoSupport正在成功发送：

cluster1::> system node autosupport history show
 Seq                                    Attempt  Percent  Last
 Node         Num   Destination Status               Count    Complete Update
 ------------ ----- ----------- -------------------- -------- -------- --------
 cluster1-01  4
 smtp        ignore               1        -        8/31/2021 12:28:43
 http        sent-successful      1        -        8/31/2021 12:28:43
 noteto      ignore               1        -        8/31/2021 12:28:43

Send AutoSupport Messages to Vendor Support 此外、还会启用此选项：

cluster1::> autosupport show -node cluster1-01 -instance
 Node: cluster1-01
 State: disable
 SMTP Mail Hosts: mailhost
 From Address: Postmaster
 List of To Addresses: -
 (DEPRECATED) List of Noteto Addresses: -
 List of Partner Addresses: -
 Send AutoSupport Messages to Vendor Support: enable
 Protocol to Contact Support: https
 Support URL for HTTP/HTTPS: support.netapp.com/asupprod/post/1.0/postAsup
 Support URL for HTTP/S PUT: support.netapp.com/put/AsupPut
 Support Proxy URL:
 Support Address: autosupport@netapp.com
 Hostname Subject: false
 NHT Enable: true
 Performance Data Enable: true
 Retry Interval: 4m
 Retry Count: 15
 Reminder Enable: true
 (DEPRECATED) Last Subject Sent: ADP DISABLED
 (DEPRECATED) Last Time Sent: 8/31/2021 12:12:56
 Maximum HTTP Size: 50MB
 Maximum SMTP Size: 5MB
 (DEPRECATED) Remove Sensitive Data: false
 Validate Digital Certificate Received: true
 AutoSupport OnDemand Server URL: https://support.netapp.com/aods/asupmessage