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由于节点上的SP心跳停止,系统关闭

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Knowledge Base guidance

This article may include metadata, visibility, validation state, and related support guidance.

适用场景

  • AFF A800、AFF C800
  • ASA A800、ASA C800
  • ONTAP 9

问题描述

  • 节点意外关闭,
  • 报告SP HBT MISSED 和SP HBT STOPPED callhome(AutoSupport)消息。示例

[node-name: spsm_listener: sp.heartbeat.stopped:error]: Have not received a IPMI heartbeat from the Service Processor (SP) in last 20 seconds.
[node-name: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED
[node-name: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

  • 无法通过 SSH 或控制台访问节点的BMC