运行状况警报报告SP在升级SP固件后降级

适用场景

• ONTAP 9
• 服务处理器 (SP)
• 基板管理控制器(BMC)

问题描述

• system controller show 报告控制器状态为degraded 。
• system health subsystem show 报告 Service-Processor degraded

Cluster ::> system health subsystem show
Subsystem         Health
----------------- ------------------
SAS-connect       ok
Environment       ok
Memory            ok
Service-Processor degraded
Switch-Health     ok
CIFS-NDO          ok
Motherboard       ok
IO                ok
MetroCluster      ok
MetroCluster_Node ok
FHM-Switch        ok
FHM-Bridge        ok
SAS-connect_Cluster
                  ok
13 entries were displayed.

• system health alert show -instance Reports SPAutoUpgradeFailedMajorAlert 。

Cluster::> system health alert show -instance

                      Node: Node01
                   Monitor: controller
                  Alert ID: SPAutoUpgradeFailedMajorAlert
         Alerting Resource: SP Upgrade
                 Subsystem: Service-Processor
           Indication Time: Tue Jun 28 21:04:44 2022
        Perceived Severity: Major
            Probable Cause: Configuration_error
               Description: A Service Processor automatic firmware update failure was detected, which can result in Service Processor not being updated to the latest available compatible firmware package.
        Corrective Actions: 1. Use the "system service-processor image show" command to display the firmware version that SP is currently booted from.
2. Manually upgrade Service Processor by using the "system service-processor image update" command.
3. Allow sufficient time for the system to update Service Processor firmware to the specified SP firmware package.
4. Contact the technical support if the alert persists.
           Possible Effect: Suboptimal system behavior can result from Service Processor not being updated to the latest available compatible firmware package.
               Acknowledge: false
                  Suppress: false
                    Policy: SPAutoUpgradeFailedMajorAlertPolicy
              Acknowledger: -
                Suppressor: -
    Additional Information: New firmware available: false
                            New firmware Version : Not Applicable
                            Auto update: true
                            Auto update  Status: installed
                            Previous AutoUpdate Status : failed
    Alerting Resource Name: SP Upgrade
     Additional Alert Tags: device

• system service-processor image show 报告已成功升级SP固件。

Cluster::> system service-processor image show
                                           Is
Node             Type  Image   Status      Current Version
---------------- ----- ------- ----------- ------- --------
Node01   BMC
                      primary installed   true    11.8
                       backup  installed   false   11.6
Node02   BMC
                       primary installed   true    11.8
                       backup  installed   false   11.6
4 entries were displayed.