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Flash Cache NVMe脱机—AutoSupport 消息

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This article may include metadata, visibility, validation state, and related support guidance.

适用场景

  • ONTAP 9
  • callhome.nvme.offline:alert

事件摘要

  • 如果直连NVMe模块脱机、则会显示此消息。
  • 当模块脱机时、它要么出现严重故障、要么不再可靠。
  • 无论哪种情况、该卡都无法再正常工作、并且已脱机。

验证

主叫事件

HA Group Notification from Node Name (Flash Cache NVMe Offline) ALERT

EMS日志
  • event log show -severity * -message-name callhome*

Sat Mar 12 13:12:12 +0100 [Node Name: gemini-notif-thread: callhome.nvme.exhausted:alert]: Callhome for Flash Cache NVMe Offline.

命令行
  • system node run -node <node name> -command sysconfig 
slot 1: Flash Cache NVMe Serial Number: XXXXXXXX Part Number: 119-00329 Hardware Revision: A0 Firmware Version: NA03 Firmware File: X3311_S00005000NVM Model Name: X3311A Capacity: 1024 GB State: failed 

解决方法

  1. 如果上述设备的固件版本低于NA03,则需要使用 如何更新脱机NVMe Flash Cache进行更新
  2. The solution might require a part replacement. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

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