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CHW-1892:AFF A800 BMC API 在固件从 10.8 升级到 10.9 后出现可达性错误

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问题描述

  • 在 BMC 固件更新到版本 10.9 后,'system node autosupport manifest show -node * -body-file platform-sensors.xml' 输出类似于:

The Service Processor on node "node_name" is not reachable. Verify that the SP or BMC is online, verify that api-service is enabled on the SP or BMC, verify that the partner node is running, check if pings from SP or BMC to partner node work, check if hw-assist keep-alives are normal, check that network ports are configured correctly and are functional (up). Then, try the command again.
  • Output for 'system service-processor api-service check -node node_name' 指示错误:

Node: node_name
Port: 50000
Local Private IPv4: failed (192.0.2.81) (ping failed)
Local Public IPv4: ok (<BMC_IP>)

  • "bmc status -d" 的 BMC 输出类似于:

[kern_servprocd:info:7973] bmc_set_privlanconfig_to_chip:return err(-1)
[kern_servprocd:info:7973] bmc_set_privlanconfig_to_chip: netmask set failed
[kern_servprocd:info:7973] 0x808cd4e00: 0: ERR: Servprocd::SPConfig: manage_ipmi_tasks : Failed to set BMC priv lan.
[kern_servprocd:info:7973] 0x808cd4e00: 0: ERR: Servprocd::SPConfig: manage_ipmi_tasks : GET priv LANCONFIG : Network config from BMC 0.0.0.0 0.0.0.0