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使用 HCC 升级 NetApp HCI 元素失败

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适用场景

  • 使用 HCC 升级 NetApp HCI
  • 管理服务 2.5.x 或更早版本
  • 使用暂存选项升级 NetApp HCI

问题描述

  1. 升级失败, HCC 中没有进度条
  2. 单击 检查日志

Storage cluster upgrade: Failed : Staging storage node <NODENAME> failed. Try increasing QOS on the NetApp-HCI-storage-service-pakages volume and retry the operation.

在 mnode Docker 日志中看到错误:2020-10-08 23:42:56: Transient API call failure method = Download retry 3/56
2020-10-08 23:58:56: Connection Error: Unable to communicate with {}.
Possible reasons: cluster is experiencing high latency, network communication issues between nodes and management node, or nodes are up but no valid API response received.
Re-run the command after making sure all cluster nodes are up and running and network communication between management node and storage nodes is working.