通过StorageGRID配置时、无法发送E系列AutoSupport软件包
Knowledge Base guidance
This article may include metadata, visibility, validation state, and related support guidance.
适用场景
- StorageGRID
- E 系列
问题描述
- 如果仅通过StorageGRID配置、则E系列阵列不会发送AutoSupport软件包(通道主机)。
- 在AutoSupport测试期间收到以下错误(支持 > 支持中心 > AutoSupport > 配置AutoSupport交付方法 > 测试配置)：
- 以下例外情况会 记录在管理软件日志
web-server-trace-log-A.txt或 支持数据中的web-server-trace-log-B.txt中：
2025-03-12 02:58:13,843 ERROR [SMMonitorTask-4401] trace [ASUPHTTPClient.java:1399] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved.
Caller+0 at smmonitor.asup.ASUPHTTPClient.initializeServerAddress(ASUPHTTPClient.java:1399)
Caller+1 at smmonitor.asup.ASUPHTTPClient.<init>(ASUPHTTPClient.java:227)
Caller+2 at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1807)
Caller+3 at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2111)
Caller+4 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
java.net.UnknownHostException: support.netapp.com