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CAIQUM-5783:ONTAP 9.13.1P6へのアップグレード後、AIQUMでリストアするためにSnapshotの内容を参照できません

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問題

  • Browsing the source snapshot in AIQUM fails with error:
Data ONTAP reported error code (13114), message: 'Failed to mount volume "svm_lwnas002_data1_vault" in Vserver "svm_dsknasbackuphdc01". Reason: No such process.' (request: '<file-get-file-info><path>/vol/svm_lwnas002_data1_vault/.snapshot/weekly.2023-07-30_0015/</path></file-get-file-info>').
  • The issue started after customer upgrade ONTAP from 9.11.1P8 to 9.13.1P6
  • zapi-outbound.log:
DEBUG [default task-61571] [service.storage.volume.SnapshotBrowserItemLiveListService|getItems] Received ZAPI response for file-get-file-info from <ONTAP_Cluster_IP>: <?xml version='1.0' encoding='UTF-8' ?> <!DOCTYPE netapp SYSTEM 'file:/etc/netapp_gx.dtd'> <netapp version='1.231' xmlns='http://www.netapp.com/filer/admin'> <results reason="Failed to mount volume "<vol_name>" in Vserver "<svm_name>". Reason: No such process." status="failed" errno="13114"/></netapp>
  • audit.log:

WEB:in:[<AIQUM IP>]::OnTapApi:Result=Failure:file-get-file-info:{"path":"/vol/<vol_name>/.snapshot/<snapshot_name>/"}

  • ocum_error.log:
ERROR [<user>] [default task-61571] [service.logging.SimpleRemoteLoggingService|logOnServer] [c.n.n.c.u.a.e.ApplicationErrorHandler] Data ONTAP reported error code (13114), message: 'Failed to mount volume "<vol_name>" in Vserver "<svm_name>". Reason: No such process.' (request: '<file-get-file-info><path>/vol/<vol_name>/.snapshot/<snapshot_name>/</path></file-get-file-info>')